FAQ

We offer a wide range of homeopathic medicines, herbal remedies, personal care products, and wellness supplements. Our catalogue includes remedies for common ailments, skincare, hair care, digestive health, immunity boosters, and more — all carefully sourced from trusted manufacturers.

Yes. All homeopathic medicines listed on Dezire Herbocare are sourced from AYUSH-approved and GMP-certified manufacturers. Every product complies with the Drugs and Cosmetics Act, 1940 and relevant homeopathic regulations in India.

Most homeopathic medicines are available over-the-counter and do not require a prescription. However, for certain potencies or specific remedies, we may recommend consulting a qualified homeopathic practitioner before purchase. We always encourage safe and informed use.

You can use the product description and usage guide on each product page. We also recommend consulting a certified homeopathic doctor for personalised advice. If you need help choosing a product, you can contact our support team and we will be happy to guide you.

We curate products that are made with natural, herbal, and plant-based ingredients wherever possible. Product ingredient lists are clearly mentioned on every listing. We encourage you to read the label before purchasing, especially if you have known allergies or sensitivities.

Simply browse our website, add your desired products to the cart, and proceed to checkout. You can create an account for a faster experience or check out as a guest. Choose your preferred payment method and confirm your order — it’s that easy!

Yes, you will receive an order confirmation via email and/or SMS as soon as your order is successfully placed. The confirmation includes your order ID, item details, total amount, and estimated delivery date.

Once your order is dispatched, you will receive a tracking link and courier details via SMS/email. You can also log into your account on our website and check the order status under ‘My Orders’ at any time.

Yes! Dezire Herbocare ships pan-India, including metro cities, Tier 2 and Tier 3 cities, and most rural pin codes. During checkout, enter your pin code to confirm delivery availability to your area.

Delivery timelines vary by location: metro cities typically receive orders within 3–5 business days, while Tier 2/3 cities and remote areas may take 5–8 business days. Delivery times may be slightly longer during public holidays or peak seasons.

We offer free shipping on orders above ₹999. Orders below this value may attract a nominal shipping fee, which will be clearly shown at checkout before you confirm payment.

Absolutely. All orders are packed in tamper-proof, moisture-resistant packaging to ensure medicines and products reach you in perfect condition. Fragile or liquid items receive additional protective packing.

We accept UPI (GPay, PhonePe, Paytm, BHIM), debit and credit cards (Visa, Mastercard, RuPay), net banking, and Cash on Delivery (COD) in select pin codes. All online transactions are processed through a secure, encrypted payment gateway.

Yes, Cash on Delivery is available at select pin codes across India. The COD option will appear at checkout if it is serviceable for your area. Please note a nominal COD handling fee may apply.

Yes. We use SSL encryption and a PCI-DSS-compliant payment gateway to process all transactions. We do not store your card or bank details on our servers. Your financial data is always protected.

In case of a payment failure where the amount has been deducted from your account, please do not retry immediately. The amount is typically auto-reversed within 5–7 business days. If it isn’t, contact us with your transaction reference number and we will resolve it promptly.

We do not accept returns. Due to the nature of medicines and personal care products, opened or used products cannot be returned unless there is a quality issue. Refunds are processed within 7–10 business days after the return is verified. Contact Us if any product related issue.

Homeopathic medicines are generally considered safe alongside allopathic treatments, but it is always best to consult your doctor or a qualified homeopath before combining therapies. Let your healthcare provider know about all medicines you are taking.

Many of our products are suitable for all age groups, including children and the elderly, when used in appropriate doses. Please read the product label carefully and consult a qualified practitioner before giving any medicine to young children, the elderly, pregnant women, or those with chronic conditions.

Homeopathic medicines should be stored in a cool, dry place away from direct sunlight and strong odours. Keep them away from electronic appliances and camphor or strong-smelling substances. Always close caps tightly after use and keep out of reach of children.

Stop using the product immediately and consult a doctor or healthcare professional. You may also contact our support team to report the reaction. We take all safety feedback seriously and may escalate the matter to the manufacturer if required.